Lieferung

Lieferung
Wenn Sie über PayPal, MasterCard, Maestro, Visa, VPay, iDEAL oder Bancontact (Mister Cash) bestellen und bezahlen, wird Ihre Bestellung meistens am selben Werktag versendet mit PostNL. Die Bestellung wird am nächsten Werktag geliefert. Wenn Sie die manuelle Überweisung ausgewählt haben, wird die Bestellung zu dem Zeitpunkt versendet, an dem wir die Zahlung auf unserem Bankkonto erhalten haben (durchschnittlich 2-4 Tage).

Lieferung an andere Adressen
Während des Bestellvorgangs kann eine Lieferadresse angegeben werden, die von der Rechnungsadresse abweicht. Es ist möglich, bis zu 5 Lieferadressen in Ihrem Kundenkonto zu speichern. Haben Sie vergessen, Ihre Lieferadresse zu ändern? Bitte kontaktieren Sie uns so schnell wie möglich. Wenn Sie eine E-Mail erhalten haben, dass die Ware versandt wurde, ist es nicht möglich, das Paket abzurufen.
 
Weltweite Lieferung
 Wir liefern auch Pakete in alle Länder der Welt, also auch nach Deutschland. Die Versandkosten richten sich nach dem Land und dem Gewicht des Pakets.

If you have an order below 5 kg, please send us and e-mail the cost: 34,30 euro (not automatically calculated during ordering). Questions? Send an email to michelle@billiedesign.nl

Shipping cost Netherlands
The shipping cost in the Netherland are almost always free of charge. Only for small orders under 35,00 euro we charge 5,50 euro shipping cost. Billie Design ships the packages with PostNL.
 
 
Invoice
Please do not throw away the invoice. This is also your proof of guarantee.

Returns
You can return your order within a period of 14 days after the moment the package is delivered. Within this period you can review the items (but not use). After the 14 days the sell is definitive.

Please check if any items are broken or damaged on the day of the delivery. Please contact us by e-mail and/or phone within 24 hours after receiving the package. These items will be replaced or paid back to you. It can be that we ask for a digital photograph for proof that the items are broken/damaged.
Sometimes we ask to send the goods back to us (at our costs).
 
When you are not satisfied with the item(s) you can send these back within the period of 14 days. Also items from the sale or discount can be send back, unless mentioned in the productdescription in the webshop.
 
There are some rules to return the goods:

- within 14 days after receiving the package
- in undamaged, not written on and original package (when possible)
- complete, unused and undamaged

When not applied to the rules above, the items remain your property, We will send the items back to you and charge you for the costs.

For more information, see our conditions.

Return appointment
You can inform us about a return by e-mail or through the contactpage. You can also call us.

Shippingcost
When you return your order (when products not damaged/broken), the shipping costs are yours.

When 2 weeks passed that you send items back to us and you did not receive your money back on your bankaccount, please send us an e-mail.

I have a gift voucher or other on account credits
When you have returned goods, you will be paid back within a period of 14 days. Gift vouchers or on account credits after a gift voucher will not be paid back.